PROVINCETOWN — Outer Cape hoteliers have been warned to check that their websites comply with the Americans With Disabilities Act (ADA) following a spate of lawsuits from a single attorney.
Twenty-three cases have been brought against Cape and Islands businesses in the last two years, including 12 hotels on the Outer Cape. The suits, filed by attorney Lee D. Sarkin, allege that owners violated the ADA by not providing detailed descriptions of the accessibility features of each room on their website and by not holding their accessible rooms open until all other rooms of their type have been booked.
Those accommodations are required by Dept. of Justice updates to the law that were published in 2010 and became effective in 2012.
Sarkin filed about 60 cases in federal court in Massachusetts over the last two years. The Sandcastle Resort in Provincetown, the Dune Crest Motel in Truro, and the Even’tide Resort in Wellfleet were sued in 2022, and the Boatslip Resort, Foxberry Inn, Crew’s Quarters Boarding House, Gifford House, Somerset House, Queen Vic Guest House, Crown & Anchor, Seaglass Inn, and Benchmark Inn, all in Provincetown, were sued in 2023.
The Provincetown lawsuits were all settled, most in just a few months. The lawsuits themselves are public records, but the terms of those settlements are not.
Bruce Bierhans, a lawyer who lives in Wellfleet, represented several of the sued businesses.
“If I can get [the plaintiff] to settle with a defendant for $3,000 along with an agreement that the website will be modified, it’s a much better result for the defendant than having spent $20,000 and winning as a matter of law,” Bierhans said. “The cases were settled for substantially less than Sarkin was initially seeking.”
Who Has Standing?
Lawsuits over accessibility have become common nationwide — especially against small businesses. According to a New York Times Magazine report in July 2021, Congress deliberately chose not to task a new federal agency with enforcement of the ADA — “essentially transferring the role of enforcement from the government to individual disabled people and the judges who heard their cases.”
The U.S. Supreme Court heard oral arguments last fall about whether “testers” — disabled persons who are plaintiffs in hundreds of ADA lawsuits per year — must provide evidence that they actually intended to visit a public-facing business before suing it. The plaintiff in that case, Deborah Laufer, took what the Washington Post called “the unusual step of dropping the complaint” after her lawyer was suspended in Maryland for inflating the legal fees he had charged to defendants. (The case was argued anyway, but the justices later decided it was moot.)
Circuit courts across the country have split on whether testers must show an intention to visit a business they sue. The First Circuit Court of Appeals in Boston has upheld the rights of testers under the ADA, likening them to the activists who challenged racial discrimination in rental housing under the Fair Housing Act.
Sarah Malaier, a public policy researcher at the American Foundation for the Blind, said that individual lawsuits are an important avenue for ADA enforcement.
“There are really only two ways to pursue enforcement of the ADA,” Malaier said. “You can complain to the Dept. of Justice and see if they think your case is worth taking up. They get thousands of complaints every year. Your other option is to file your own lawsuit.
“There’s been a lot of concern raised recently about the number of lawyers engaged in what are considered to be serial litigation,” Malaier said. “The hard part here is that the same law which creates this opportunity also makes it possible for really credible and diligent civil rights lawyers to create expertise in responding to violations of the ADA.”
Federal court records show that Sarkin has filed more than 800 accessibility-related lawsuits in Florida — where he has also been sanctioned for fraud. Federal District Judge Roy Dalton Jr. suspended Sarkin from the bar in the Middle District of Florida for forging the “wet-ink signature” of a disabled plaintiff, David Poschmann, who had died, on a $6,500 settlement agreement in November 2021.
By the time Sarkin was sanctioned in April 2023, however, he had already started filing accessibility lawsuits outside the state, in the federal courts of Massachusetts and Northern Illinois.
Bierhans said that defendants he represented were asked to sign confidentiality agreements as a condition of settling the lawsuit. Nondisclosure agreements, or NDAs, bind only one party, while confidentiality agreements bind both defendant and plaintiff and do not have to be approved by a judge, Bierhans said.
The owners of several Outer Cape hotels that Sarkin sued declined to comment, citing the confidentiality agreements they had signed.
Sarkin also did not respond to multiple requests for comment. His April 2023 sanction applied only in the federal courts of the Middle District of Florida, but he has not filed any federal lawsuits in Florida since then.
Online Accessibility
Nathan Mayfield, a vice president of the online-booking software company ResNexus, said that a 2016 case against Domino’s Pizza by a customer who could not use its online app to complete an order had had a wide-ranging effect on the hospitality industry.
“Domino’s stated that they could have just called, but the court decided that businesses who take orders online or through apps can’t have different call-in requirements,” Mayfield said.
Mayfield said that hotel owners must identify the physical requirements that each room meets or does not meet on their websites, and he recommended adding that information to third-party booking engines like Expedia as well.
“Disabled people use your website or online booking engines to determine physical ADA shortcomings or violations, particularly with pools and lifts,” Mayfield said. Including multiple pictures of each bathroom and bathtub can help, Mayfield said, and websites should include ADA compliance information at the bottom of each page.
Holding ADA-compliant rooms open until all other rooms of their type are booked is also a requirement, Mayfield said.
“If you have five rooms or fewer and live on-site, you are exempt from the physical ADA requirements,” Mayfield said, “but every business, no matter what, is required to comply with online ADA.”